FREQUENTLY ASKED QUESTIONS

 We are pleased to say that KaramMD Skin products have been formulated to benefit all skin types, including sensitive skin.

 We believe your routine doesn’t have to be complicated to be effective. The products required depend on if you’re getting the active ingredients you need for effective skincare.  We believe that the pillars for achieving vibrant, healthy skin are easy to follow: sun protection, a gentle cleanser, optimal active ingredients, and regular exfoliation. Read more about this topic here.

Yes!

While standard vitamin c products can be irritating to the skin, Quench is a combination of 3 different types of Vitamin C and other supporting ingredients. It is designed to increase the effectiveness of the product over standard Vitamin C formulations yet be well tolerated by all skin types, even sensitive skin. With this being said, we cannot give you a standard concentration comparison that you are used to seeing because this particular compound out performs the typical Ascorbic acid that is used in many Vitamin C serums. Dr. Karam believes that microdosing Vitamin C twice daily in comparison to using a 10-12% Vitamin C serum once daily is much more effective and also avoids reactions like breakouts and irritation.

When we refer to "active ingredients" we mean the ingredients that make a skincare product effective. We carefully selected premium active ingredients to target and address your most common skincare concerns.

Dr. Karam made it his mission to incorporate a moderated dose of active retinol into his hero product, Illuminate, to ensure that all skin types can reap the multitude of benefits without concerns of irritation. Along with aloe and encapsulated hyaluronic acid, Illuminate boasts a patented lipid complex blend that aids in soothing and hydrating the skin.

Quench is not a standard Vitamin C Serum, it is a combination of three different types of Vitamin C and other supporting ingredients designed to increase the effectiveness of the product over standard Vitamin C formulations yet be well tolerated by all skin types, even sensitive skin.  Each category of product has its own unique percentage and theref

The retinol in Illuminate was never meant as a stand alone ingredient, it is just one of over a dozen active ingredients used for brightening and improving uneven skin tone. Illuminate was formulated to address various signs of aging skin - dryness, uneven skin tone, firmness, decrease the appearance of lines, wrinkles, smooth texture, brightening and radiance. The formula is a cutting-edge product that produces results but is well tolerated for all skin types and textures even for sensitive skin; therefore the concentration of the retinol has had to be carefully modulated to meet these specifications.  The retinol comes in a form of a patented complex designed to maximize absorption and efficacy.  

Use of full strength retinols and Retin-A cuts the pool of customers significantly as most people can’t tolerate it therefore they stop using it. In this case, even at low doses, it is still creating positive anti-aging effects specifically because it is tolerated and people use it 2x a day over time.  

For those who want the extra retinol or are already using it, you can use it in conjunction with Illuminate. You would apply it after you complete your Trifecta routine as the final step of your evening routine. 

If you feel you have had an adverse reaction to your KaramMD products please fill out this form and someone from our customer support team will be in contact with you.

The ingredients in all three of our Trifecta products have been strategically designed to benefit you both am & pm with no need to switch, add or omit products.

All products should be used twice a day, every day. Adherence to the recommended dosage of twice a day, every day, is paramount. The efficacy of the Trifecta regimen is well-documented in our clinicals, but success hinges on your unwavering dedication. Skipping even a few days can compromise the synergistic effects of the Trifecta regimen, necessitating a reset and extending the timeline to witness desired results. Commitment to daily use is not only a testament to the effectiveness of our products but also a crucial factor in realizing the full spectrum of transformative benefits for your skin.

The Trifecta should last you around 30 days across all products if using them twice a day as recommended.

Yes! Sunscreen should be part of any daily routine so we added our favorite right here.

It takes 28-days for skin cells to turn over, which means in order to see a difference in your skin from KaramMD products, you need to use them consistently for at least a month. That being said, significant improvements, encompassing texture, tone, and overall radiance, manifest with consistent application over an extended period, typically spanning 3 to 6 months. Adherence to the recommended dosage of twice a day, every day, is paramount. The efficacy of the Trifecta regimen is well-documented by our clinical studies, but success hinges on your unwavering dedication. Skipping even a few days can compromise the synergistic effects of the Trifecta regimen, necessitating a reset and extending the timeline to witness desired results. Commitment to daily use is not only a testament to the effectiveness of our products but also a crucial factor in realizing the full spectrum of transformative benefits for your skin. Our team is here to address any queries and offer support throughout your transformative skincare journey.

No. The active ingredients in our products won't change in any way or stop giving you results.

Yes, we do! Effective skincare products are important. Equally as important? Good skincare habits. The path to great skin is doing the right things over a long time. By initiating the subscription you’ll automatically receive your products based on your desired frequency. Plus you’ll receive a discount with every order. Just choose Subscribe, select frequency and add to cart! Our Trifecta is currently only offered as a subscription.

Once you’ve placed an order and your email is in our database, it still needs to be activated. 

To activate your account, go to KaramMDSkin.com and click on the human icon in the upper right corner and enter your name, email and chosen password. From there click on “Create Account” and you will receive an email right after to continue with the registration process. 

To access your subscription, login to your customer account at KaramMDSkin.com. Click on the human icon in the upper right corner, enter your email address and password and click “Sign in.” 

If you have not manually activated your account, you will need to create an account using the same email address used at checkout.Once your account is activated, you can log into your account and click on the “Manage Subscriptions” link to view or edit your subscription. 

You can also access your account using a customer portal magic link. This magic link is sent in the Subscription Confirmation email when you begin a subscription and in the Upcoming Order email. 

Quickly access your customer portal with no password required using a 4-digit code sent to your phone or email.

Note: Sending the password-less login 4-digit authentication code via SMS is only compatible for phone numbers from the United States and Canada. International phone numbers will receive the 4-digit code through email only.

Follow the steps below to sign with your 4-digit code:

Click on the human icon on Karammdskin.com. Click on “Manage Subscriptions.” Enter your email address and click the “Send login” code button.

Step 2 - Check your email or text message

A 4-digit authentication code is sent to your email and by text message. This code is valid for four minutes. If the code is not confirmed within that time frame, you must complete Step 1 again to send a new login code

If you only have an email address on your account: You will only receive the 4-digit authentication code via email.

If you have a valid phone number and email address on your account: You will receive the 4-digit authentication code through email and SMS.

Step 3 - Enter the 4-digit code into the password-less login screen and you will be redirected to your customer account. 

If you did not receive your 4-digit code via email or SMS, try these troubleshooting steps:

Check your email spam folder.

Try refreshing the password-less login page and re-enter your email address to receive a new code.

If you have exceeded five failed login attempts, refresh your web browser to help reset the login attempts. This requires you to re-enter your email address and obtain a new 4-digit code to try again.

Login to your customer account on KaramMDSkin.com and click on “Manage Subscriptions.” Click on your subscription and select the “Payment Method” section.

Click the “Edit" button and then “Send update email.” Follow the instructions sent via email to change your method of payment or update your billing information.

Login to your customer account on KaramMDSkin.com and click on “Manage Subscriptions.” Click on the “Payment Method” section. Click the “Edit" button and then “Send update email.” Follow the instructions sent via email to change your method of payment or update your billing information.

Please note that if you enrolled in your subscription using Shop Pay as your method of payment you will need to update your subscription payment method using Managing subscription orders in order for ShopPay to automatically update your payment method within your KaramMD subscription. If the subscription payment method is updated in any other way, due to a Shopify limitation, ShopPay will not automatically update within our system. 

Login to your account on KaramMDSkin.com and click on “Manage Subscription.” Select the “Shipping Address" section. From here you can edit your current shipping address or add a new one. Be sure to click “Save shipping address” once you’ve entered the required information. 

Note: This only affects the shipping/delivery address, this does not update billing information related to the method of payment.

Log in to your account on KaramMDSkin.com and click “Manage Subscriptions.” Select the “Delivery Schedule" and skip the desired shipment.

Log in to your account and click “Manage Subscriptions.” Click on the “Manage Subscription” and then “Next charge date.”  Select the desired shipment date and click “Update next shipment date.”

Log in to your account and click “Manage Subscriptions.” Click on “Manage Subscription.” From here you can choose from the available products and add them to your subscription as a One-time add-on or as a permanent subscription item. 

Log in to your account and click “Manage Subscriptions.” Click on “Manage Subscription.”Click the “Delivery Schedule” tab and select “Manage add-on.” Scroll down and click “Delete item.” 

Log in to your account and click “Manage Subscriptions.” Click on “Manage Subscription.” Click on the “Product" tab and update the quantity or click “Swap Product” and select the item you would like to swap your current product for.

Log in to your account and click “Manage Subscriptions.” Click on “Manage Subscription.” Scroll down to apply for a discount located just under your phone number information. Enter the valid discount code into the box and click “Add discount.”

 Login to your account and click “Manage subscriptions.”Click on “Manage Subscription.” Scroll to the bottom of the page and click “Cancel Subscription.” On the "Would you like to pause instead?" pop-up, select the amount of time you would like to pause your subscription.  Take note of the next shipment date, which will reflect the pause duration. Click “Pause Subscription.”

Login to your account and click “Manage subscriptions.”Click on “Manage Subscription” and scroll down to the bottom of the page and click “Cancel Subscription”  Provide a cancellation reason and confirm the cancellation by clicking “Proceed.”

Login to your account and click on “Manage subscriptions.” Click on your subscriptions and 

Click “Re-activate” and confirm. 

Note: If the subscription is expired it cannot be reactivated. In this case, checkout on the store with a fresh subscription for that item.

Yes! Karam MD ships internationally. Once you input your address, you will see the shipping and duties/ customs fees for where you currently reside. KaramMD is not responsible for any additional duties or delays with customs, so please review your tracking information and contact your local customs office if there is an issue with delivery. Unfortunately, at this time we are unable to ship KaramMD products to Mexico and Spain. 

We will do our best to accommodate order cancellation requests received within 24 hours of the order being placed. Once the order has been processed or shipped, it cannot be canceled, and you will need to follow the return or refund process instead. 

All orders are processed and prepared to ship within 1-3 business days. Estimated delivery time-frame paid for at checkout starts once your order has been prepared for shipment, not on the date your order is placed. 

We offer package protection through LABL and all orders with this coverage can be replaced.

We're confident in our products and your journey to great skin if using them as directed. That's why we offer a 60-day money back guarantee on your initial purchase of any product. If you're not satisfied for any reason we'll refund your purchase -no questions asked so you can make the commitment to radiant skin risk free. You simply need to complete this form. 

For subsequent purchases, we happily accept returns of any unwanted items within 30 days of receipt, provided they are returned new, unused, unopened, and in their original packaging. You will be responsible for return shipping costs and a $5 restocking fee. Returns that do not meet our policy will not be accepted or refunded. Returns are refunded to the original payment method used during purchase.

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